Frequently asked questions:
What is the delivery time?
Most orders are delivered from stock. We will despatch all orders received by 3pm Mon to Fri for delivery the next working day as per your chosen delivery method, subject to stock availability and except where otherwise stated in the product description. Orders placed on Saturday and Sunday will be despatched on Monday for delivery on Tuesday. You will be sent an Email on the day of despatch to tell you your product is on its way.
More details on delivery.
How much is delivery?
Next day delivery to the UK mainland (excl N.Scotland) varies between £7.07 and £8.60 depending on the size of your purchase. Timed deliveries, or deliveries to non UK mainland (incl. N.Scotland) addresses will be more.
More details on delivery.
Can I telephone you?
We are an Internet company and only correspond by Email. Having a permanent telephone support line is costly and would inevitably result in higher prices. Our target response time is 2hrs during working hours (08:30hrs to 17:30hrs Mon – Fri, excl Public Holidays). All Emails received on Saturday, Sunday and Public Holidays will be answered by 12am on the next working day.
Click here to contact us by email.
Are all items in stock?
We endeavour to keep stock of all items at all times. Occasionally we run out of stock in which case you will be informed by Email and when the next delivery date will be.
Do I need extra accessories
Extractor fan installations vary. An extractor fan bought for a new installation may require extra accessories such as ducting or external grilles, a fan bought as a replacement may not require further accessories as the accessories from the previous installation may be compatible.
Some of our products are provided as a kit with everything required for a new installation.
We have done our very best to help our customers decide if they will need accessories or not. We have placed a notice on every product we consider will need further accessories.
Please review our Ventilation Guide and where available, our products description / installation PDFs (located in the product details) to help you decide whether or not you will need accessories for your installation.
How do I track my order?
At every stage of the order and delivery process we send you an Email to keep you informed. Customers who have registered and set up an account can log in and track orders.
Once the order has been despatched we will send you details explaining how to track the order through our couriers website.
I am a reseller, what discount do I get?
We have a number of trade customers who place orders at regular intervals. If you wish to apply for a trade account please contact us and we will forward you our trade application form.
What is the warranty period?
The manufacturer's warranty varies from 2yrs to 5yrs. Please see the individual product description for details.
My product is faulty - what do I do?
You must follow our returns procedure, please read our returns policy.
I have ordered the wrong item and wish to replace it - what do I do?
You must follow our returns procedure, please read our returns policy.
