Most orders are delivered from stock. We will despatch orders received by 3pm Mon to Fri for delivery as per your chosen delivery method, subject to stock availability and except where otherwise stated in the product description. Orders placed on Saturday and Sunday will be despatched on the next working day.
Please make sure somebody is available to receive your delivery. Sometimes it is better to have your work address as the delivery address. Redeliveries inevitably delay the time it takes for you to receive your order.
Our delivery Standard charges of £6.99 and £12.95 apply to the UK mainland (excl N.Scotland)
All orders to Channel Islands, Isle of Man, Scilly Isles £25.00
N. Ireland, Eire, N.Scotland and all Scottish Islands, postcodes will be charged at £16.00.
The postcodes for these are listed below with the services available:
BT, Standard Next Day Delivery
Eire, GY, HS, IV , JE, KW, PA 41 to 88, PO30 to 41, PH 27 to 50, TR21-25 and ZE 48hr Delivery.
Mainland Europe Deliveries 3 to 5 days £30.00 see below countries we send to:
Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Your Delivery – what will happen
When your parcel leaves us you will receive a text and/or email from DPD (our couriers) stating they have a parcel for you together with a parcel reference number.
The following day you will receive a further text/email from DPD giving a 1 hour window when you can expect to receive your parcel. Using the parcel reference number you can also connect to DPD’s website and use live tracking on the day of delivery to locate the driver up until the point that delivery is made.
On the day of delivery it is also possible to respond to the DPD text/email and provide alternative instructions if your plans need to change i.e. leave with a neighbour or re-arrange for the following day.
If you want to, or if you have frequent deliveries, there is also a DPD App which lets you set up your delivery preferences (i.e. avoid the school run time) and advise real time where your parcel is. Full details can be found here http://www.dpd.co.uk/lp/yourdpd/index.html